Conflict Coaching Overview

Conflict Coaching Overview

An explanation of conflict coaching

In our rapidly evolving world, where physical distances shrink and technology connects us across continents, the practice of mediation has also adapted. Virtual mediation has emerged as a powerful tool for resolving conflicts, offering convenience, efficiency, and accessibility. In this article, we delve into the nuances of virtual mediation, its benefits, and how it’s transforming dispute resolution.****

What Is Virtual Mediation?

Virtual mediation, also known as digital mediation, leverages technology to facilitate communication and negotiation between parties in conflict. Instead of gathering in a physical room, participants connect remotely through video conferencing platforms, emails, and other digital channels. Here are some key features of virtual mediation:

  1. Remote Participation: Participants join mediation sessions from their own locations, eliminating the need for travel and reducing logistical challenges.
  2. Secure Document Exchange: Parties can share relevant documents electronically, streamlining the process and ensuring confidentiality.
  3. Breakout Rooms: Mediators can create separate virtual spaces for private conversations with each party, maintaining confidentiality while exploring solutions.
  4. Efficient Scheduling: Virtual platforms allow easy scheduling, minimizing delays and optimizing time.

Benefits of Virtual Mediation

  1. Accessibility - Virtual mediation breaks down geographical barriers. Whether you’re in Tokyo, Knoxville, or any other corner of the world, you can engage in mediation without leaving your workspace.
  2. Cost Effectiveness - No more commuting or renting conference rooms. Virtual mediation reduces costs for all parties involved, making it an attractive option for businesses and individuals.
  3. Flexibility - Participants can choose suitable time slots, accommodating different time zones and work schedules. This flexibility enhances cooperation and participation.
  4. Privacy - Virtual mediation ensures privacy by allowing confidential discussions in breakout rooms. Participants can focus on resolution without distractions.

How Does Virtual Mediation Work?

  1. Platform Selection: Jasmine and parties choose a neutral virtual platform. Zoom is the most commonly used platform in this practice. Although email and telephone are common channels as well.
  2. Document Exchange: Parties share relevant documents via email or secure platforms.
  3. Pre-Mediation Conferences: Jasmine schedules and conducts pre-mediation conferences via zoom or the agreed upon communication tool, streamlining communication.
  4. Joint Meetings and Breakout Rooms: Jasmine moves seamlessly between joint meetings and private breakout rooms, ensuring effective communication.

Tips for Successful Virtual Mediation

  1. Preparation: Understand the platform, test equipment, and ensure a stable internet connection.
  2. Clear Communication: Review mediation agreement to understand ground rules and expectations and seek to engage in respectful dialogue.
  3. Flexibility: Adapt to technical glitches and be patient with the process.
  4. Combining In-Person and Virtual: Depending on the case, a hybrid approach may be possible for the best of both worlds.


Virtual mediation is not just a response to the pandemic; it’s a paradigm shift in dispute resolution. As technology continues to evolve, so will our methods of resolving conflicts. Whatever brings you to the table embracing virtual mediation opens new doors to efficient and effective problem-solving.

Comments are closed